In seventeen (17) urban communities all over Khyber Pakhtunkhwa, Punjab, and Sindh, the Pakistan Media Telecommunication Authority (PTA) directed an Independent Quality of Service (QoS) survey to assess the viability and type of administrations presented by Cellular Mobile Operators (CMOs) to their customer base.
Furthermore, seven (07) urban communities in Gilgit Baltistan participated in a consolidated QoS survey with CMOs during the second quarter, which ran from July to September of 2023.
A front-line automated QoS Observing and benchmarking device was utilized during the overview to check consistency with Next Generation Mobile Service (NGMS) licenses and Cell Versatile Organization Nature of Administration Guidelines 2021, as well as Mobile network coverage and QoS KPIs of Voice, SMS, and Mobile Broadband.
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CMOs have been positioned among first and fifth in quite a while of versatile organization inclusion and voice administrations as per consistency level in surveyed urban communities.
Furthermore, compared with past examinations, enhancements are found in network idleness and site page stacking time. Along these lines, a few Voice KPIs have likewise been found to be underneath the authorized edge.
The administrators have gotten the vital directions to make a medicinal move to ensure that the nature of the administrations has improved to meet the standards.
The PTA website (https://pta.gov.pk/en/consumer-support/qos-survey/qos-survey) has the results of the survey. PTA field groups are directing the assistance quality observing action with a definitive objective of compelling the administrators to offer better mobile services and empowering sound rivalry among the administrators.
